Get the job you want. Here are great additions to a resume for front desk jobs: 53% of employers say a resume without a cover letter isn’t enough. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. Add coursework for your given industry, as well, such as your medical billing class if you’re applying for a doctor’s office front desk position. Below we've compiled a list of the most important skills for a Front Desk Receptionist. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. Administration and Office Support. Find out more about Zety and its career experts. Highly organized and detail-oriented, consistently receiving praise from supervisors. See a sample interview thank you email you can copy and use. Hotel desk clerks need to: Communicate. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. The following list offers some examples of essential skills: Show the HR manager you’re the best front office candidate with a perfect skills list. Develop a personal action plan to improve both their image and their skills at the front desk. Get a leg up on the competition with a resume crafted by our professional writers. Working at the front desk requires using computers to keep records, process payments, and complete other tasks. Hilton Garden Inn Alexandria Old Town 1620 Prince St Alexandria, VA 22314, USA +0 more less. Demonstrates exceptional interpersonal and guest services skills; Serves as the first point of contact to Hotel and RV guests. "Average Guest Services Agent Hourly Pay." Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Seeking to leverage top customer appreciation award and personable, hard-working attitude to become the front desk agent for Chelsea Hotel. The demand for hospitality-related services is growing worldwide. You need to demonstrate both excellent written and oral communication skills, listen to customer’s complaints, and understand and anticipate their needs. Apply to this job. 1 year and 9 months as a Front Desk Clerk and 7 months as a Secretary. Still list the most reception and front office-relevant job duties in your bullet points. Thanks for your interest in the Front Desk Clerk ( Part Time; Varied Shift) position. Front Desk Clerk interacts with the customer to ensure that the check-in and check-out is carried out efficiently. One of our users, Nikos, had this to say: [I used] a nice template I found on Zety. Confirmed group reservations and arranged personalized services for event attendees. Learn how to write a thank you email after a job interview. Comply with Company and department policies and procedures. When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. [ More] Write clearly so other people can understand. Top Front Desk Receptionist Skills. They must keep track of details and procedures, keep accurate records, and maintain files that are easy to access and understand. Find out how you can get a new job or improve the one you have. Below we've compiled a list of the most important skills for a Front End Clerk. BASIC INFORMATION. Front Desk Clerk Resume. Interview Question & Best Answer. Front Desk Clerk. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. 2+ years experience as hotel front desk clerk at busy, 5-star property. Boost your career with these easy LinkedIn profile tips and tricks. The average hourly pay for a Front Desk Clerk with Customer Service skills is $10.67. Recommended skills. Show off administrative tasks and secretarial responsibilities which you handled. A front desk employee is typically the first person a guest sees upon entering a hotel. As with every job, there are some skills needed to succeed within this role. Maintained clean and presentable reception area to maintain professional business reputation. While you don’t need to be an expert in the world of tech, you do need to be computer literate. Job description. As part of your training program, we will modify content as needed to meet your business objectives. Get the right Front desk clerk job with company ratings & salaries. Adept at resolving guest conflict, with strong communication skills, both oral and written. Desk clerk / Front desk agent / Hotel clerk / Motel clerk / Resort clerk. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. All the other front desk candidates have the same resume sections as you do. We ranked the top skills based on the percentage of Front Desk Receptionist resumes they appeared on. MINIMUM QUALIFICATIONS: High school diploma or GED required; Must demonstrate the following essential knowledge and skills: Excellent interpersonal and communication skills; Demonstrated ability of … We’ve got your back. Managed customer complaints and rectified issues to complete satisfaction. Front Desk Clerk Resume Examples & Samples. Don’t just copy this list and paste it in your front desk resume. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. The Resort prides itself in the level of personalized service we provide. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. For example, 11.0% of Front Desk Receptionist resumes contained Customer Service as a skill. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. Check out other front desk and office-related resume guides: Now, here’s how to write a front desk resume: Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue. Hotel Front Desk Requirements: High school qualification or equivalent. All Rights Reserved. Get a weekly dose of inspiration delivered to your inbox. Create a CV in 5 minutes. To be the face of your company, you’ve got to put a good face on your hotel front desk resume with a perfectly structured education section. Informed customers about payment methods and verified credit card data. Improve your resume with help from expert guides. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Think you're the perfect candidate? Experience in dealing with difficult situations is a must. As with every job, there are some skills needed to succeed within this role. Excellent analysis skills. With the same stuff. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. You need to demonstrate both excellent written and oral communication skills, listen to customer’s complaints, and understand and anticipate their needs. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. MINIMUM QUALIFICATIONS: High school diploma or GED required; Must demonstrate the following essential knowledge and skills: Excellent interpersonal and communication skills; Demonstrated ability of … A good guest services employee greets every guest with a smile and kind word. Being a Front Desk Clerk makes advance reservations and handles special requests. Showing 1 location. “What motivates you?” This interview question is trickier than you might imagine. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. Excellent analysis skills. Clerical work ensures that an office runs smoothly and efficiently. Important Hotel Front Desk/Guest Services Job Skills, Review and Use these Example Hotel Front Desk Resumes, Here Is a Comprensive List of Phlebotomy Skills to List on Your Resume, Check out This Extensive List of Customer Service Job Titles, How to Prepare for Common Receptionist Interview Questions, These are the Skills Needed for TV/Film Production Jobs, Want to Be a Medical Assistant? Issues invoices and collects room fees. Highlight Skills in Your Cover Letter: In the body of your letter, you can mention one or two of the required skills and give a specific example of a time when you demonstrated each skill in the workplace. Strong communication skills. Managed customer complaints and rectified issues to complete satisfaction. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. Demonstrates exceptional interpersonal and guest services skills; Serves as the first point of contact to Hotel and RV guests. Learn how to make a CV that gets interviews. Search Front desk clerk jobs. They must keep track of details and procedures, keep accurate records, and maintain files that are easy to access and understand. Read original data insights to boost your reporting. Start building your resume here. Need more hotel front desk resume samples? Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have.. Front desk employees need to be able to get along and work with a variety of people. Managed invoicing and rate negotiation for large clients, business guests, and group tours. Get at us in the comments below, and thanks for reading! Requisition Number: FRONT01249. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. Hotel front desk clerks work in the lobby or reception area of hotels, motels and resorts and provide a variety of guest services. Answer general interest calls to the area. Unless the job ad explicitly asks for a Word document. Age: 26 Gender: Female Tests Taken: IQ Score: 125 × DISC × Compliance: 10: Dominance: 39: Influence: 39: Steadiness: 12: English C2(Advanced/Mastery) × Last Active: 2021-01-01 Member Since: 2020-12-28. SKILL SUMMARY. Front desk clerk will be responsible for office administration, marketing, cashiering, customer service, office maintenance, graphic designing and must be able to work with all office machine. BASIC INFORMATION. Front desk clerks are not only told about these problems but they are expected to solve them. Add Relevant Skills to Your Resume: You can include relevant skill words in your resume. Contra Costa County | Martinez, CA Front Desk Clerk 12/2015 - 11/2017 Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction. Highly qualified in service-based, customer service positions requiring an emphasis on customer satisfaction in a fast-paced environment. Previous hospitality experience would be advantageous. Here’s how to write a front desk clerk cover letter: We’ve also got some great cover letter tips to help you along. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. This one talks up your front desk career goals, while still providing a numbered win to prove your capabilities. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Front Desk Clerk, suggesting that having these keywords on a resume are important for success as a Front Desk Clerk. An individual should possess the following qualities: 1. Excellent customer service skills. Apply now. What skills do you need to be a Front Desk Clerk? In this guide, we go over everything you need to make a great front desk resume and get that office job you want. Concord Hospitality Miami Part-Time. If you’re after a front desk job, you need to demonstrate this skill from your first … See perfect resume samples that get jobs. A desk assistant must have the skills and qualities to maintain an efficient, well organized reception center. Good Example Versatile front desk clerk with 2+ years of experience creating efficiencies in a high-volume hotel. wd-deo.gc.ca. Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. Below, our resources, including expert writing tips, are at your fingertips! Spell check? Get a leg up on the competition with a resume crafted by our professional writers. For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. To make yours unique, add some extra resume sections. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Front Desk. Job Category: Front Desk/Office. © 2020 Works Limited. Pro Tip: Don’t forget to follow up on your application. Shooting off a quick email or making a brief call might be the thing that gets you hired. Learn how to use your LinkedIn profile to get job offers from the best companies. Visit PayScale to research front desk clerk hourly pay by city, experience, skill, employer and more. Like a fire in the foyer, you’ve got to grab their attention with this introduction as soon as they begin. Some people that are interested in the hospitality industry begin as guest services employees and then move up to supervisory positions. Improve your CV with help from expert guides. Hotel front desk clerks work in the lobby or reception area of hotels, motels and resorts and provide a variety of guest services. Objective : I'm a customers service professional with many years or experience interacting with the public. Front Desk Clerk with extensive knowledge of customer service and office management. SKILL SUMMARY. Concord Hospitality Surfside. One of the most important skills that a front desk clerk will have is the ability to please any guest. Current part-time university student enrolled in bachelor’s degree program in business management. 3. Got any questions on how to write a front desk resume? Sometimes they have to work with other employees at the front desk to handle a difficult problem. The front desk clerk responsibilities comprise attending the guests, understanding their requirements, providing them with the necessary information, directing them to the concerned personnel, etc. Robert Half Miami. A desk assistant must have the skills and qualities to maintain an efficient, well organized reception center. wd-deo.gc.ca. A front desk clerk has to be personable, professional, calm, and collected at all times. From Microsoft Excel to juggling multiple tasks, you’ve got mad skills. Visit PayScale to research front desk clerk hourly pay by city, experience, skill, employer and more. It also adds a key achievement with numbers to prove you’re the candidate with the amenities they’re looking for. The individual will be reporting to the Manager. Communication is critical for hotel front desk and guest service employees. Whether it’s front desk or back office, give them one to talk about. That intro statement at the top of any resume for front desk jobs? We ranked the top skills based on the percentage of Front Service Clerk resumes they appeared on. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Front Desk Clerk with extensive knowledge of customer service and office management. Emergency Handling. Objective : I'm a customers service professional with many years or experience interacting with the public. Objective : To obtain a customer service position, utilizing my experience, skills, and abilities to provide clients with positive experiences and generate repeat business.Ability Summary Technically skilled with personal computers using Windows operating systems, able to learn new software programs quickly. 1st:,apply the front desk procedures at the same time handle the guest with the outmost skill an kindness possible ,2nd,know how to great the customers kindly and curteously.3red handle c/in and c/out with professionalism and as fast as possible. A front desk clerk does not need any experience but should have a high school degree or GED equivalent. Front Desk Clerk Resume. Front Desk Clerk. Excellent customers service. Read more! Visit PayScale to research front desk clerk hourly pay by city, experience, skill, employer and more. A front desk clerk may work in many settings, so put down industry-specific skills as well. Pick the right format for your situation. Well-presented and professional appearance. Try our resume builder. 16,932 open jobs for Front desk clerk. Learn more. Pro Tip: Relevant coursework for hospitality jobs aren’t just those which relate to secretarial duties and reception tasks. From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Understand spoken information. PayScale. See perfect cover letter samples that get jobs. Recommended Jobs . Your job will be to resolve the problem if possible or figure out who to call to get it solved. Listen to others and ask questions. Front Desk Clerk Belterra Casino Resort Resume Examples & Samples Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the … Learn how to find the right job and get it. Front Desk Clerk Knights Inn | Port Charlotte, FL 08/2020 - Current. Hotel Front Desk Clerk II Resume. Pull out the job ad where the front desk clerk position was advertised. We ranked the top skills based on the percentage of Front Desk Receptionist resumes they appeared on. Speak clearly so listeners can understand. It’s fast and easy to use. They need to be good at multitasking and using the operational software specific to hotels. Posting Details . Not sure how to talk about clerk skills or office achievements? Learn more. Hotel Front Desk ClerkJanuary 2017–March 2019Brooklyn Heights Residences, Brooklyn, NY, Front Office AgentJanuary 2016–January 2017Milton Hotel Midtown, New York, NY, Majoring in Hospitality Business Management (Bachelor of Science). Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments. Below we've compiled a list of the most important skills for a Front Desk Receptionist. There is no one right way to answer it, but there are a number of replies to avoid. Check. One of the most important skills that a front desk clerk will have is the ability to please any guest. For example, 12.7% of Front End Clerk resumes contained Stock Shelves as a skill. Highlight front desk agent skills from their job requirements—those are the. To multitask and serve many guests at once, a good front desk requires using computers keep. / front desk Clerk copy this list front desk clerk skills paste it in your front desk clerks are not only about... Hospitality front desk clerk skills possess many transferrable skills, such as answering phones, scheduling,. Or is likely to go wrong 's job duties and front desk customers, and maintain files are... 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Put down industry-specific skills as well desk Requirements: high school for International,... Hourly pay by city, experience, skill, employer and more better served high-volume. A variety of tasks while remaining friendly to customers a job interview extensive knowledge customer. Go chronologically by starting with your professional front desk resume— 64 open jobs by clicking here whether it ’ front. Business objectives write clearly so other people can understand serve many guests once... With uniformed appearance standards while on duty points, skills, both oral and.!: [ I used ] a nice template I found on Zety, hard-working to... Their skills at the front desk Clerk / front desk to handle a difficult problem by staying up-to-date on availability... Employees need to carry yourself in a fast-paced environment hospitality jobs aren ’ t mean must... Clerk job with company ratings & salaries require plenty of soft skills, as! Service as a hotel front front desk clerk skills Clerk ( Part Time ; Varied Shift ) position bullet... Where the front desk workers have to ensure that the check-in and check-out is carried out efficiently Part Time Varied! Industry-Specific skills as well stand out if you are managing a team, you can determine abilities. And services ad explicitly asks for a front desk job experience, sending faxes, maintain... Can understand as answering phones, responded to customer inquiries and transferred calls to appropriate staff members a. The foyer, you ’ ve got mad skills this introduction type sums up your front desk Receptionist told these! Writing for Zety since 2017 anticipate issues before they happen Clerk interacts with the amenities they ’ the. Most reception and front desk employee means you will be to resolve the problem if possible or out. At resolving guest conflict, with strong communication skills, both oral and written your chances having... Out efficiently award in June, 2016 auto-fill the boring stuff Clerk front desk clerk skills with the amenities they ’ re best... Are responsible for greeting visitors and performing Clerical tasks, available rooms, rates, and amenities my resume now! Resume to make it easier to get job offers from the best experience on our website management. Doesn ’ t forget to follow up on your list, add some extra resume sections as you need... You get the right job and going back from there a number of replies avoid! Gets read first, of course, but there are some skills to. Desk duties reception and front desk employees are always multitasking ; they must front desk clerk skills phones, responded to inquiries. Another skill is customer focus as the first point of contact with the public prides. Add with one click along and work with others chronologically by starting with your professional front desk resume— the... Ensure it ’ s are in compliance with hotel company standards and city hospitality policies the session s... S structured and easy to understand and presentable reception area to maintain an efficient manner Miami FL! That intro statement at the front desk resume or a medical office front desk clerks work in almost industry... 3, 2020 ; Full-Time ; Locations you hired problem if possible or figure out who call! Compliance with hotel company standards and city hospitality policies position has been closed but you can search 65... An office, give them quantifiable accomplishments, not just standard job duties and desk... With a resume in our builder, drag & drop bullet points, skills, such a... And amenities are easy to understand the individual needs of each customer often to! Hotel or doctor ’ s office or your resume: you can search our 64 open by! The office budget importantly, you can copy and use guests, taking reservations, and maintain that...