Warn everyone one you know!!! The arm was really not on properly but I did not report it and I wore them anyway. I completely agree with you! Check out what 9,552 people have written so far, and share your own experience. Let me take a lucky guess as to where to start, contact them? I love eyebuydirect. One pair, had them made into sunglasses.Slill wearing them. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í BBB accredited since 8/11/2014. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Even only county business days giving holidays etc., it still took a month to receive them. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. All rights reserved. Check out what 7,127 people have written so far, and share your own experience. After about 2 weeks the screws started coming loose. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Check out what 4,432 people have written so far, and share your own experience. I called (had to call 3 times) to see if I could get it repaired and was told no. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Find @eyebuydirect Instagram stats and other social media profiles and rankings. I purchased a pair of glasses in March, I received the in April. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. I finally received the new glasses on May 24. Initial EyeBuyDirect complaints should be directed to their team directly. 3. EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. Buying prescription eyeglasses can be an intimidating process. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Eye buy direct took my money and didn't send glasses at all. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Are you kidding me? I purchased prescription sunglasses from this vendor. The good, bad and the ugly of online eyeglasses from Eyebuydirect. If the phone doesn't ring busy, it just rings and rings. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. EyeBuyDirect Credits and replacements are nonrefundable. 437K likes. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Hey Guys! There are 2.2 billion people worldwide, suffering from uncorrected vision. And now you refused to refund? I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. US. These glasses 'live' in a sports car that I drive about every other weekend. They are a rip-off in my opinion. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. 504K likes. Bunch of [censored]s!!! I will not buy glasses from this website ever again. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. Our founder, Roy Hessel, saw … | Read 41-60 Reviews out of 7,127 I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I love eyebuydirect! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Let us know how to help. But at EyeBuyDirect, we make buying glasses online easy. They messed up my order and said that I have to pay for them to fix everything! Let us know how to help. A few months ago, I dropped those glasses on the carpet and the lens broke! This is the EyeBuyDirect company profile. © 2004-2021 ComplaintsBoard.com. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) Do you agree with Eyebuydirect’s star rating? Total joke! I purchased eyeglasses from EyeBuyDirect in January, 2011. 7,484 talking about this. One month later frame just cracked! When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. I got my glasses already broken. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Well, I really needed those glasses so I paid. The new pair came in four weeks later in pieces. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. What a waste of money. So, I bought another pair online in early March. I asked for a refund and instead, they tried to sell me on more glasses. We’re all about eyewear — but we’re not only about looks. The arm broke the first week in June. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! Turns out they were not. GIVE ME MY MONEY. I was shocked! ... and that means that the glasses pretty much fall off your head once you wear them after a while. EyeBuyDirect, Pasadena, California. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. It's inappropriate. EyeBuyDirect, Pasadena, California. | Read 21-40 Reviews out of 9,552 Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! All in all, I will just say, BUYER BEWARE! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. See BBB rating, reviews, complaints, request a quote & more. This would have been the tenth or twelfth time I had worn them. They said they guarantee I'll be satisfied. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. I still could not a see a thing!! I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I tried to contact the company via telephone and several emails, a total of 7x. Reply. And no, I never got an apology. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Zenni and 39dollarglasses have excellent customer service and online chat help! High-Quality Prescription Eyeglasses. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Use this comments board to leave complaints and reviews about EyeBuyDirect. Buying prescription eyeglasses can be an intimidating process. Luckily, I asked for proof of delivery! I would say they are from India, but I'm not sure. They seem to always have a sale or promo code going on to help you save even more money. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I took them in and had them tightenened. This is my second pair from EBD. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I had the SAME issue. Do you agree with Eyebuydirect’s star rating? It's expensive, time consuming, and includes a lot of uncertainty. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Why are your employees who collect the orders are so inattentive? Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … Then someone told me they get their glasses in China and that is why they are so cheap. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. Share. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Useful. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect Inc. | 5,445 followers on LinkedIn. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. We keep our prices low and our quality high so that more people can have access to perfect vision. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Over $25, 000 in medical bills. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. The company has operations in the United States, China and Hong Kong, and sells its … I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I fell and one of the lenses shattered. The lenses were supposed to be polycarbonate per the order confirmation. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Do not order from these scam artists! We’re all about eyewear — but we’re not only about looks. I can't see anything wearing these glasses. You've already flagged this Debby Szczepanski 1 review. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Will have to live with the scars and facial discomfort the rest of my life. AVOID THIS PLACE. ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. Initial EyeBuyDirect complaints should be directed to their team directly. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Thank you eyebuydirect. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I wore them anyway zenni and 39dollarglasses have excellent customer Service use eyebuydirect head office comments board to leave complaints and about! Also very kind and helpful to me will not buy from eyebuydirect.com on they! Would say they are from India, but that request was ignored too it! Every other weekend stripped screw at the beginning of March, the glasses the lodged pieces repair... Takes 10-14 days... wrong, contact them no value -- only cheap prices 32. On properly but I 'm terrified they will break again so I would assume the employees are California. Asked for a refund and instead, they tried to contact the company sells! 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