full terms and conditions, read our eBay Money Back Guarantee No. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. You can count on hearing from us within The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Before you original shipping on eligible purchases*. It works to screw the seller. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Frequently Asked Questions The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). Need to resolve an issue? If you've not received your refund after 6 business days, send the seller a message to discuss. If not, then you must initiate a return for each item individually. Whatever you’re buying—large or small, payment methods must be used and all eligibility requirements and Learn more about eBay Money Back Guarantee policy. You can read the policy in more detail here. For For the complete details, see the eBay Money Back Guarantee policy. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Then reach out to the seller by opening up a return and requesting a refund. We’re here to Select the reason for the return. If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. Ship the original item back to the seller within five business days of requesting the replacement. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. reach out to your seller. If the estimated delivery time has already passed and you’ve double-checked the delivery details, contact the seller by selecting the “contact the seller” option in the more actions drop down menu under your purchase history. If the item is damaged or not as described, sellers must cover return shipping costs. policy. However, you can contact the seller with any questions or if you are unsure of making the return. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card. Next, pack the item carefully. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. You may request to return an item in the condition it was received if you change your mind. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. If you have an international return, you should communicate directly with the seller about return shipping and tracking. eBay money back guarantee. back—it’s that simple. issue still isn’t resolved after three If you can't resolve the issue with the seller, you can ask eBay to step in and help. If it's too late to start a return, it's up to the seller to decide whether or not he or she will accept a late return. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. The seller is required to reimburse eBay for the amount of the refund. For more details, click here. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. You must also include, in the same condition as it was received: For more details on specific item categories, click here. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. For more details, click here. there's no extra fee for coverage. My eBay. To review the estimated delivery time, go to My eBay and look up the item you ordered in your purchase history by clicking More actions > View order details. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. In most cases, the seller will issue your refund within six business days after receiving the returned item. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. All sellers must advertise their return policy within eBay listings. 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